Your Privacy Our top priority

Jadbaj is one of Bangladesh's most trusted online gaming platforms. We understand how much your privacy matters. This Privacy Policy explains what information we collect, how we use it, and how we keep it safe. By using the Jadbaj website or app, you agree to the full terms of this policy.

Key Definitions

• Personal Data: Any information that can directly or indirectly identify you — such as your name, phone number, email address, or national ID.
• Processing: Any activity involving the collection, storage, modification, use, or deletion of data.
• Third Parties: Any person or entity other than Jadbaj or you.
• Cookies: Small data files stored in your browser that help improve site functionality.

Jadbaj only collects the information needed to provide you with the best gaming experience and to keep your account secure. We do not collect any unnecessary personal data.

Sources of Data Collection

• Information you provide when filling out the registration form.
• Documents submitted for KYC verification.
• Device and session data collected automatically while using the platform.
• Transaction-related data collected during payment processing.
• Information provided when contacting the support team.

Jadbaj uses your information only for specific, legitimate purposes. Your data is never used for anything beyond those purposes without your consent.

• Account management: To create, verify, and manage your account.
• Transaction Processing: To process deposits and withdrawals successfully.
• Security Assurance: To prevent unauthorized access and fraud on your account.
• Customer Support: To help resolve your issues and complaints.
• Responsible Gaming: To monitor gaming behaviour and identify potential signs of addictive risk.
• Legal obligations: To comply with applicable laws and regulatory requirements.
• Service Improvement: To improve platform functionality and enhance the user experience.
• Relevant Communications: To keep you informed about important offers and updates (you can opt out at any time).

Jadbaj never unnecessarily shares your personal information with third parties. However, disclosure may be required in certain specific circumstances.

When Your Data May Be Shared

• Payment Provider: Limited data may be shared with mobile banking providers to complete transactions.
• Law enforcement: Information may be disclosed in response to a court order or a lawful request from a government authority.
• Security Verification: With approved service providers for KYC and identity verification.
• Anti-Money Laundering: Relevant information may be disclosed to the appropriate authorities to comply with AML regulations.

The Jadbaj website and app use cookies to enhance your experience. Cookies are small text files stored in your browser.

Cookies we use

• Essential cookies: To maintain login sessions and security. These cannot be disabled.
• Functional Cookies: To remember your preferences, such as language and theme.
• Analytics Cookies: To monitor and improve site performance.
• Security Cookies: To detect and prevent fraudulent activity.

You can manage cookies through your browser settings. However, disabling essential cookies may prevent Jadbaj from functioning properly.

Jadbaj follows the highest industry standards to protect your information. Our security infrastructure is continuously updated to guard against the latest threats.

• SSL/TLS encryption: All your data transfers are secured with 256-bit SSL encryption.
• Data Encryption: Sensitive data stored on servers is kept in encrypted form.
• Two-Factor Authentication (2FA): An additional layer of security for your account.
• Firewall & Intrusion Prevention: Advanced firewall systems are in place to block unauthorized access.
• Regular Security Audits: Third-party experts conduct regular audits of our systems.
• Staff Training: Our staff undergo regular training to ensure data protection standards are maintained.

Jadbaj believes every user should have full control over their own data. Your rights are outlined in detail below.

Jadbaj does not retain any information longer than necessary. Retention periods depend on the type of data and applicable legal requirements.

Once the retention period expires, data is securely deleted or anonymized so that no individual can be identified.

Jadbaj strictly prohibits anyone under 18 from participating on the platform. No data is collected or stored from minors.

• Age verification is mandatory at the time of registration.
• Proof of age documentation may be requested in cases of suspected underage use.
• If a minor's account is detected, it is immediately closed and all associated data is deleted.

Jadbaj reserves the right to update this Privacy Policy as needed. If changes are made, we will post a notice on the platform and update the "Last Updated" date at the top of the policy.

• Significant changes will be communicated via email or SMS.
• Continued use of the platform after any changes will be considered acceptance of the updated policy.
• If you do not agree to the updated policy, you may request the closure of your account.

For any questions or concerns regarding our Privacy Policy, please get in touch with us. Our dedicated Privacy Team is always ready to help resolve your concerns.

We aim to respond within 48 hours. For urgent matters, please contact us directly via live chat.